What to do in case of damage to your property?

Always check first whether you can limit the damage yourself

What to do in case of damage to your home? First of all, always take the necessary and urgent measures to limit the damage and prevent any further damage. Again, collect as much evidence as possible, such as photos, invoices of broken or stolen items, witnesses, etc.

Always notify your insurance company to open a claim file and wait for further instructions from the insurance company. Limiting damage does not mean repairing all damage before the insurance company has been informed.

In the event of a burglary or vandalism, always and immediately file a complaint with the Guardia Civil. Send a copy of that report to the insurance company.

The course of a claim

Always contact either your broker or the insurance company directly. When opening a claim, a claim number is always recorded, always note this number. Depending on the coverage in your insurance contract, either a repairman or an expert will be appointed to measure the damage. In some cases, you can choose to have the damage repaired or to repair the damage yourself.

If you have the damage repaired, you do not have to pay anything unless you work with a franchise (own contribution) and then the cost of the repair is settled between the insurance company and the repairers. If you repair the damage yourself, the first thing you will have to do is have an expert assess the damage. If you are in contact with the repairers or the assessor yourself, remember that they will not call a foreign number. If you need assistance, you can always count on us.

If you are called by someone from the insurance company (or a repairer/expert) , always write down the number and name of the person you have been in contact with.

Who to contact?

Your insurance contract will always state the numbers of the parties to be contacted in the event of damage, theft or vandalism. Always have your insurance contract at hand as well as your NIE number and your identity card. If you need help or assistance, you can always contact us to handle your file together with you.

Segurantis has created its own claim form which will help you to quickly and concretely provide us with all the information so that your claim can be correctly processed. You will find the link below:

Online claim file